Refund Policy

Introduction

Welcome to Off Road Store's refund policy. Our goal is to ensure complete customer satisfaction, and we provide a transparent and simple refund process.

Refund Period

We offer refunds within 14 days of receiving the product. Please inspect the product upon receipt and notify us as soon as possible if you wish to request a refund.

Eligibility

• The product must be in new, unused condition.

• The original packaging and tags must be retained.

• Certain products are not eligible for a refund (e.g., discounted items, personalized products).

Refund Process

• Contact: Send an email to offroadstore.ca@gmail.com to our customer service with your refund request. Please include "REFUND" in the subject line of the email.

• Verification: Our customer service will verify the refund request and provide further instructions.

• Refund: After verifying the return, the refund will be processed within 5-7 days to the original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of defective or damaged products.

Contact

For any questions or refund requests, please contact us at offroadstore.ca@gmail.com.